Frequently Asked Questions

Yes! We offer free shipping for the following countries:

United States (52 of 62 states); Most European countries

For the other countries, the shipping fee would be charged by the weight of the parcel. You may refer to the shipping guide on our website:

Yes! ARTILLERY warrants the Product is free from defects in material, design and workmanship for a period of 12 months.

The following consumable parts have no warranty.

heater cartridge, nozzle, DC fans, LED module, USB stick.

The following parts have 3-month-warranty.

main board, TFT screen, TFT control board, solid state relay, power supply unit, end-stop sensors, filament run-out sensor, breakout boards, AC heated bed. For AC heated bed, the glass is guaranteed with a flatness of 0.25mm (difference between highest point and lowest point).

To learn more about our warranties please visit

Yes, we offer a variety of support options to help you with your MakerBot devices. Visit this page to learn how to contact our Customer Support team.

ARTILLERY aWe accept return within 14 days and replace within 14 days from date of delivery if any quality problems. Please visit our After-Sale Policy page for more information.

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